At Cashy Casino, clear rules, secure account management, and transparent financial procedures are fundamental to our gaming services. Our Terms and Conditions establish the requirements for registration, participation in casino games, payment processing, and the responsible use of our platform. These provisions are designed to explain the rights and obligations of both players and our company, ensuring that important information remains accessible throughout the gaming experience.
Before creating an account or participating in real-money games, please carefully review this agreement. By registering and accessing our services, you confirm your acceptance of these Terms and Conditions, together with the applicable Privacy Policy, Bonus Terms and Conditions, and Responsible Gaming Policy. If any provision is unacceptable, you must discontinue use of the platform.
1. General Terms and Conditions
Cashy Casino is operated by Gareton B.V., a company incorporated and registered in Curaçao under registration number 160656. Our registered office is located at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. Gambling activities are conducted under license OGL/2024/165/0185, issued within the Curaçao regulatory framework.
These Terms and Conditions constitute a binding agreement between our company and every registered account holder. Their scope includes access to casino games, financial transactions, account management functions, and related services available through our website, mobile interfaces, and supported devices.
Registration indicates that you have read, understood, and accepted the applicable contractual provisions. Acceptance also extends to the additional policies and operating rules published on our platform.
As legal requirements and operational procedures change, Cashy Casino may revise these conditions. Players will be informed of relevant amendments within a reasonable period and must accept updated terms before continuing to use the services. If consent is not provided, outstanding eligible account funds remain subject to settlement under the relevant provisions. This requirement takes precedence over the Payments Policy unless expressly stated otherwise.
The current English-language version of this agreement remains authoritative in the event of inconsistencies between translations. If a specific provision becomes legally unenforceable, the remaining conditions continue to apply.
2. Responsibilities of the Parties
Maintaining a fair gaming environment requires clearly defined responsibilities. Our company provides access to casino entertainment under the applicable operating conditions, while every player is responsible for lawful participation, accurate account information, and compliance with the relevant game rules.
Gambling involves financial risk, and losing deposited funds is always possible. Participation is voluntary, with players accepting responsibility for financial outcomes resulting from ordinary gameplay.
2.1. Betting and Transaction Accuracy
Although our systems are designed to process gaming activity accurately, technical or administrative errors may occasionally occur. When a wager or payment is incorrectly accepted or recorded, the affected transaction may be canceled and the account restored to its previous position.
Alternatively, the transaction may be recalculated according to the correct conditions that should have applied when the wager was originally placed.
Our platform may reject or limit betting requests when necessary. Wagers cannot exceed the available account balance, and valid winnings are credited to the registered player's account.
2.2. Accurate Personal Information
Every account holder must provide truthful, complete, and current information throughout their relationship with Cashy Casino.
Changes to personal details, contact information, or other relevant records should be communicated promptly. Accurate information supports account security, identity verification, payment processing, and regulatory compliance.
Submitting misleading information or failing to update essential details may result in additional checks or restrictions.
2.3. Fair Participation and Acceptable Conduct
Casino games must be used fairly and without attempts to manipulate outcomes. Collusion, coordinated betting arrangements, fraudulent behavior, automated betting software, and unauthorized technical assistance are prohibited.
When suspicious activity is identified, our security team may conduct an investigation and request supporting documentation.
Wagers associated with prohibited conduct may be invalidated, while serious or repeated violations can result in account suspension or closure.
Respectful communication is also required. Players must avoid abusive, offensive, or inappropriate behavior when interacting with other participants or our personnel.
2.4. Payment Ownership
Deposits and withdrawals must involve payment methods belonging directly to the registered account holder.
Using another person's bank account, payment card, cryptocurrency wallet, or other financial instrument is not permitted. Where unauthorized third-party payment activity is confirmed, winnings may be confiscated and the original deposit returned to the legitimate owner of the payment account.
Cashy Casino does not accept responsibility for funds lost through transactions initiated from unauthorized third-party accounts.
2.5. Cryptocurrency Risks
The value of Bitcoin and other digital assets can change significantly because of market conditions. Such fluctuations may affect the value of funds held or transferred using cryptocurrencies.
By choosing cryptocurrency payment methods, players acknowledge these risks and remain responsible for their financial decisions.
Information published on our website does not constitute investment advice, financial guidance, or a recommendation to purchase or trade digital assets.
2.6. Technical Availability and Liability
Our gaming services are provided subject to technical availability. While maintaining reliable website functionality remains a priority, uninterrupted access or completely error-free operation cannot be guaranteed.
Software malfunctions, hardware failures, internet connectivity problems, and other technical interruptions may affect gameplay or account access.
The limitations of liability described in this agreement apply to losses, expenses, claims, or damages associated with such circumstances. Players also agree to the applicable indemnification provisions protecting our company, employees, directors, partners, and service providers.
Where reasonable grounds indicate a violation of these conditions, Cashy Casino may refuse registration, suspend account access, restrict services, withhold winnings, or terminate an account in accordance with the agreement.
3. Restricted Countries Policy
Online gambling regulations differ between countries and territories. Before registering, depositing funds, or participating in real-money games, every player must establish that such activities are legally permitted in their jurisdiction.
Website accessibility does not establish eligibility. Our geographical restrictions apply to both fiat currency transactions and cryptocurrency payments.
3.1. Restricted Jurisdictions
Real-money deposits and gameplay are prohibited for players from the following countries and territories:
United States of America, Puerto Rico, Greece, United Kingdom and its overseas territories, Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories, Netherlands, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Liechtenstein, Poland, Romania, Cyprus, Brazil, Belarus, Russia, and Curaçao.
The restrictions concerning France additionally include Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, and New Caledonia.
3.2. Geographical Verification
Our security procedures may include identity and location verification to confirm compliance with regional eligibility requirements.
If an account is found to violate the Restricted Countries Policy, successful processing of withdrawals or refunds cannot be guaranteed. Nevertheless, reasonable measures will be taken to return eligible funds where appropriate.
Any winnings generated from bonuses issued to players in prohibited jurisdictions, including locations excluded from specific promotions, are automatically void.
Additional geographical restrictions affecting promotional participation are described in our Bonus Terms and Conditions.
4. Games Availability and Rules
Before participating in a casino game, players are responsible for understanding its rules, betting mechanics, and relevant payout information.
Our catalogue includes entertainment developed by independent software providers, some of which maintain their own licensing and geographical distribution restrictions. Consequently, a game may be unavailable in a particular territory even when access to other platform services is permitted.
4.1. Software Provider Restrictions
Individual developers may restrict the distribution of games in countries where additional licenses are required or where their products cannot legally be offered.
NetEnt applies geographical restrictions affecting multiple jurisdictions, including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
Its broader list of prohibited territories includes additional locations in Europe, Asia, Africa, Oceania, and the Americas.
Specific branded titles are subject to further exclusions. These include Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and the Universal Monsters collection.
Universal Monsters games, including Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man, are limited to their individually designated territories. NYX titles are unavailable to players from Canada.
The complete provider-specific territorial lists remain part of our published game availability conditions.
4.2. Circumventing Restrictions
Using virtual private networks, proxy services, or similar technologies to bypass geographical restrictions imposed by software providers is prohibited.
Any attempt to circumvent such limitations may result in canceled winnings, account restrictions, or other measures permitted under our agreement.
5. Fees and Taxes
Taxation rules depend on the legislation applicable to each player's jurisdiction of residence.
You are responsible for identifying, declaring, and paying any taxes, duties, or other legally required charges associated with gambling winnings.
Cashy Casino does not assume responsibility for individual tax liabilities. Where the applicable requirements are unclear, obtaining advice from a qualified tax or legal professional is recommended.
6. Player Account Registration and Management
A personal account is required to participate in real-money gambling activities. Our registration procedures are designed to establish account ownership, maintain accurate player records, and support secure access to available services.
6.1. Eligibility Requirements
Registration and participation are permitted only when the relevant conditions are satisfied.
Players must be at least 18 years old or meet a higher legal gambling age where required by their jurisdiction. Participation must also be lawful under applicable local regulations.
All gaming activity must take place for personal, non-professional entertainment purposes. Operating an account on behalf of another individual is prohibited.
6.2. Account Registration
Creating an account requires completion of the registration form, including a valid email address and all requested personal information.
Only one account is permitted per player, household, IP address, and computer. Attempts to create duplicate accounts may result in restrictions or closure of all affected accounts.
Wagers placed through unauthorized duplicate accounts may be invalidated. Bonuses, deposits, returns, and winnings associated with such accounts may be forfeited or recovered in accordance with the applicable conditions.
If an additional account is required, the request must be handled through our authorized support procedure. Where a replacement account is approved, the previous account will be closed.
Players who discover that they hold multiple registered accounts must notify our team immediately.
6.3. Account Security
A valid and accessible email address is essential for registration, important notifications, and account recovery.
Players are responsible for choosing secure login credentials and maintaining their confidentiality. Passwords must not be disclosed to other individuals.
Unauthorized account activity resulting from voluntarily or accidentally shared credentials remains subject to the responsibility provisions of this agreement.
6.4. Account Closure
You may request account closure through customer support.
Following the required procedures, remaining eligible funds will be returned after any applicable withdrawal charges have been deducted. The repayment method may be selected according to our payment policies.
Cashy Casino also retains the right to refuse registration or close an existing account without advance notification or a specific explanation, subject to the relevant settlement obligations.
Proof of age may be requested at any stage. Accounts that do not satisfy the applicable age requirements may be restricted or suspended.
7. Know Your Customer (KYC) Procedure
Identity verification is an essential part of maintaining secure financial transactions and meeting our regulatory obligations. Our Know Your Customer procedures establish whether an account belongs to a genuine individual, whether deposited funds originate from legitimate sources, and whether withdrawals are directed to the rightful recipient.
KYC verification is mandatory. Completing the process helps protect personal information, prevent unauthorized financial activity, and maintain appropriate account ownership records.
7.1. Required Verification Documents
Depending on the account's status and the selected payment methods, the following information may be requested:
- Proof of identity: A valid passport, national identity card, or driving licence containing your full name, date of birth, photograph, and document issuance and expiration dates.
- Proof of payment: Supporting evidence confirming payment ownership, the transferred amount, transaction date, and account holder's name.
- Proof of address: A document issued within the previous 90 days confirming your full name and registered residential address.
The required documentation may vary depending on the payment service or individual circumstances. Additional identity, address, or financial records can be requested whenever necessary.
7.2. Verification Review
Once the required documents have been submitted, our verification team examines the information to determine whether the applicable requirements have been satisfied.
Confirmation is provided by email following successful verification. Players may also contact customer support to request information about an ongoing review.
Previously completed verification does not prevent additional checks. Updated documentation may be required when an identity document expires, residential details change, or new security concerns arise.
7.3. Incomplete Verification
Withdrawals cannot be processed until all mandatory KYC requirements have been completed.
If the necessary information is missing, reasonable attempts will be made to contact the account holder using the registered details.
Continued refusal to provide documentation or failure to respond may result in account suspension and subsequent closure. Eligible outstanding funds remain subject to settlement after the required checks have been completed.
Documents confirmed to be fraudulent, or funds associated with unlawful activity or violations of our Terms and Conditions, may be subject to confiscation under the applicable provisions.
8. Payments Policy
Our financial procedures establish how deposited funds, promotional balances, and withdrawals are managed. Every transaction must follow the relevant payment instructions, verification requirements, and account ownership rules.
Cashy Casino is not a bank or credit institution. Player balances do not earn interest, and gambling credit is not provided.
8.1. Account Funding and Available Balances
Participation in real-money games requires sufficient funds in your casino account.
Deposits can be completed through the supported payment methods displayed in the cashier, subject to individual transaction limits and verification conditions.
When an account contains both deposited money and promotional funds, the real-money balance is used first. Bonus funds become available for wagering only after the real-money balance has been exhausted.
If the qualifying deposit is withdrawn or transferred before the associated promotional wagering requirements have been completed, the bonus balance and any winnings derived from that bonus are forfeited.
8.2. Promotional Funds
Cashy Casino may provide promotional funds under specific conditions established for individual campaigns.
Bonus amounts, wagering requirements, validity periods, and other restrictions are communicated when the relevant promotion becomes available.
The complete rules governing these offers are provided in our Bonus Terms and Conditions.
Players may unsubscribe from promotional emails at any time. Important communications relating to account security, payments, or other essential services may continue to be sent.
8.3. Deposit Procedures
Deposits must originate from payment accounts or wallets directly owned by the registered player.
The maximum amount permitted for an individual transaction depends on the selected payment method and is displayed before payment confirmation.
Funds become available after the corresponding deposit has been successfully processed. All previous deposits must be confirmed before a withdrawal can proceed.
Additional identification measures may be required, including a photograph showing the account holder with an identity document.
The registered name associated with a bank card or payment service must correspond to the name on the casino account.
Card deposits may appear in USD or EUR on the relevant banking statement. Additional currency conversion charges may be applied by the issuing bank.
Payments using Paysafe are processed through Gareton B.V.
8.4. Cryptocurrency Deposits
Cryptocurrency transactions require careful confirmation of the selected digital asset, network, wallet address, and minimum transfer amount.
The cashier displays the applicable minimum deposit for each supported cryptocurrency. Transfers below the specified threshold cannot be processed by the payment provider and may not be credited or returned.
Sending funds to an incompatible blockchain network can result in permanent loss.
Where cryptocurrency has been transferred to an incorrect network address, recovery will only be considered if the affected amount exceeds $5,000.
A recovery fee of 0.1 BTC applies to eligible attempts. The incident must be reported within seven days, and recovery remains uncertain even when the request satisfies the applicable requirements.
Private keys associated with Bitcoin balances cannot be retrieved through this process.
8.5. Withdrawal Processing
Our objective is to process valid withdrawal requests efficiently while maintaining the necessary security controls.
The published payment conditions establish a target of processing withdrawals within one hour whenever possible. Certain transactions may take longer, depending on the selected method, payment provider, or additional verification requirements.
If an account has been credited with winnings or funds incorrectly, the amount remains our property and may be deducted from the balance.
Where incorrectly credited money has already been withdrawn, the relevant amount is considered a debt owed to Cashy Casino. Players must report such errors promptly.
Funds already used for completed wagers cannot be refunded or canceled solely because the gameplay resulted in a loss.
Substantial winnings may be paid in monthly installments under the applicable conditions.
8.6. Withdrawal Verification
Payment requests may require additional identification checks, including a passport, identity card, utility bill, or proof of ownership of the payment method used.
These procedures apply to both cryptocurrency and fiat transactions.
Deposited funds must be wagered at least once before becoming eligible for withdrawal. This requirement supports our anti-money-laundering procedures and operates separately from any additional promotional wagering conditions.
In certain circumstances, the payments team may require confirmation from the software provider responsible for a significant gaming result.
Additional verification can also include contacting the registered telephone number.
If we cannot reach the account holder within two weeks of a withdrawal request, the account may be locked pending completion of KYC procedures.
8.7. Supported Withdrawal Methods
Withdrawals must generally be made through the same payment method used for the corresponding deposit.
For example, funds deposited through Skrill must ordinarily be withdrawn through Skrill.
Eligible Visa Original Credit Transfer and Mastercard Payment Transfer services may be supported, provided the card is not corporate and was issued in an eligible jurisdiction. Individual issuing banks may nevertheless reject or block a transaction.
Our internal operating currency is EUR. Transactions involving other currencies may therefore be affected by conversion rates or banking charges.
Bank transfer withdrawals are processed in EUR and generally require three to ten banking days. USD bank transfer payouts are not available under the published conditions.
Players using USD accounts may withdraw through supported e-wallet services such as EcoPayz, Interac, Instadebit, iDebit, MiFinity, and MuchBetter, provided the necessary deposit and verification requirements have been satisfied.
8.8. Withdrawal Fees
Cashy Casino may apply withdrawal charges at its discretion.
Independent banks, cryptocurrency networks, and payment processors may impose additional transaction fees that are outside our control.
Before requesting a withdrawal, players should review the limits and charges associated with their chosen payment method.
If false or incomplete personal information is identified, a withdrawal may be refused and the relevant account terminated. Reporting to regulatory authorities may also be required.
8.9. Refund Policy
Refund requests must ordinarily be submitted within 24 hours of the transaction concerned.
Where a request involves alleged unauthorized access by another individual, the applicable submission period extends to 30 calendar days.
Before a refund is calculated, bonuses and related winnings are removed from the relevant balance.
Card deposits may be refunded through the original payment method. Amounts exceeding the original card deposits may be paid through another supported withdrawal channel.
Where a card payment presents an unacceptable security or legal risk, the affected transaction may be refunded directly to the original card, with appropriate notifications issued where required.
Refund requests may require proof of identity, payment records, and recent address documentation. Additional supporting information can be requested during the review.
9. Fraud Prevention
Fraud prevention is an integral part of protecting legitimate players, financial transactions, and the integrity of our gaming environment.
Our security procedures include monitoring for suspicious activity, payment abuse, unauthorized software, collusion, and attempts to manipulate promotional conditions.
9.1. Prohibited Activities
Activities that may trigger an investigation include:
- Collusion or coordinated gambling arrangements.
- Betting strategies intended to generate unauthorized advantages.
- Fraudulent conduct involving another casino or payment provider.
- Chargebacks or deliberate denial of valid payments.
- Creating multiple accounts or assuming another individual's identity.
- Using automated programs, bots, or unauthorized devices.
- Submitting false registration information or forged documents.
- Using stolen payment cards.
- Manipulating promotional rewards or exploiting bonus conditions.
- Systematic low-risk roulette wagering intended to conceal the origin of funds or transfer value, including covering 70% or more of the table.
- Exploiting technical errors, interrupted game rounds, or delayed bonus features.
- Other actions considered cheating or fraudulent under our agreement.
The published conditions also identify bankruptcy in the player's jurisdiction of residence among the circumstances that may trigger review or enforcement measures.
9.2. Consequences of Fraudulent Activity
Where reasonable grounds for suspicion exist, our security team may restrict or terminate the affected account.
Depending on the circumstances, payouts may be suspended, wagers invalidated, bonuses canceled, or winnings confiscated.
Cashy Casino may also notify relevant regulatory authorities when suspicious or unlawful conduct is identified.
Certain actions may be taken without disclosing the specific reasons to the player, as provided in the agreement.
9.3. Chargebacks
Initiating a chargeback may result in account closure and recovery claims.
Our company may seek compensation for resulting losses and expenses, including amounts available in the player's account and additional damages incurred.
Winnings associated with fraudulent payment activity may be voided.
Where necessary, further recovery requests may be communicated through the contact information provided during registration.
9.4. Promotional Abuse
Our promotional offers must be used according to their intended conditions.
Creating duplicate accounts, using unauthorized payment instruments, submitting inaccurate personal details, or deliberately manipulating bonus mechanics to obtain an unfair advantage is prohibited.
This includes postponing game rounds, free spins, or bonus features to a later period for the purpose of avoiding wagering conditions or securing an unauthorized promotional benefit.
Confirmed violations may result in the forfeiture of bonuses and winnings, withholding of withdrawals, or permanent account closure.
9.5. Software Errors and Manipulated Events
Players must not deliberately exploit software malfunctions, inaccurate odds, delayed transactions, or incorrectly accepted wagers.
When a technical error is discovered, it must be reported without delay.
Wagers affected by manipulation, unlawful interference, force majeure, or relevant system errors may be canceled in whole or in part.
Failure to report a known vulnerability, particularly where it has been exploited, may create liability for associated losses and investigation expenses.
10. Intellectual Property Rights
The software, trademarks, logos, graphics, written materials, and other protected content available through our services remain the property of Cashy Casino or their respective rights holders.
Using the website does not transfer ownership or grant any independent intellectual property rights to players.
Reproducing, distributing, modifying, or commercially using protected materials requires the appropriate authorization unless expressly permitted by the applicable conditions.
11. Assignment of Rights and Obligations
Cashy Casino may lawfully transfer or assign its rights and obligations under this agreement.
Players are not permitted to assign or otherwise transfer the agreement to another person.
Account ownership and related contractual responsibilities remain personal to the registered account holder.
12. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the applicable legal framework of Curaçao.
The agreement became effective on February 9, 2026.
By accessing and using our services, players confirm their acceptance of the contractual requirements described in this document.
Questions about individual provisions may be directed to customer support through live chat or email at [email protected]. Our assistance channels are available around the clock.
13. Dormant Accounts
A casino account may be classified as inactive when no qualifying login activity occurs for six consecutive months.
Where a dormant account retains a positive balance, an administrative fee of at least €5 per month, or the equivalent amount in the account's active currency, may be applied.
The charge begins at the start of the month following the date on which dormant status is established.
Notification is provided by email, allowing the account holder to understand when the administrative fee applies.
Deductions stop once the account becomes active again or its available balance reaches zero.
14. Complaints Procedure
Questions and disputes deserve a clear process for investigation and response. Our complaints procedure allows account holders to raise concerns about gaming activity, payment processing, account restrictions, and other services.
14.1. Submitting a Complaint
Complaints should initially be directed to customer support using the communication methods available on our website.
The support department reviews the circumstances and may refer unresolved matters to the appropriate internal team.
Reasonable updates about the progress of the complaint will be provided to the player.
14.2. Disputes Concerning Game Results
If the result displayed on a player's device differs from the result recorded by the game server, the server record is considered authoritative under our agreement.
The relevant records also establish the circumstances and outcome of disputed gaming activity.
Communications about the dispute are sent using the contact information associated with the registered account.
14.3. Complaint Ownership
Complaints must be initiated and pursued by the original account holder.
Selling, assigning, transferring, or otherwise handing a complaint to an unrelated third party is prohibited under the published conditions.
A complaint pursued by someone other than the original account owner may be dismissed.
14.4. External Dispute Resolution
If the internal complaint process does not produce a satisfactory outcome, players may escalate the matter to the relevant gambling authority or request review through a designated alternative dispute resolution service.
The applicable procedures remain subject to the jurisdiction and contractual conditions governing the dispute.
15. Expiry Period for Claims
Any claim or cause of action arising from these Terms and Conditions or the services provided by Cashy Casino must be filed within six months of the event giving rise to the claim.
The contractual deadline applies to disputes and related claims covered by the agreement.
Players are encouraged to report concerns promptly and retain relevant transaction records, correspondence, and supporting documentation.
16. Non-Transferability
Accounts, financial claims, and rights associated with our casino services are personal and cannot be transferred without the necessary consent.
This restriction includes account ownership, deposits, winnings, wagers, contractual rights, and claims arising from participation in games.
The prohibition extends to selling, assigning, pledging, gifting, brokering, encumbering, or otherwise transferring these rights through another person, company, fiduciary, or intermediary.
The relevant provision is intended to operate as a non-transferability clause under Article 83, paragraph 2, Book 3 of the Curaçao Civil Code.